At Oil Installer, we love hearing from the new generation of talent entering our sector, bringing fresh perspectives, new skills, and infectious enthusiasm.
Recently, I had the pleasure of chatting with Thomas Fenwick, a 20-year-old apprentice making his mark at Heating World of Spares (HWOS). Thomas is currently working towards a Level 3 Multichannel Marketing qualification and has a refreshingly honest and upbeat take on life as an apprentice in the heating industry. Here’s what he had to say.
Margaret Major: Thomas, tell us a little about your background.
Thomas Fenwick: I’m from Darlington and have always had a passion for working with computers, media, and photography. Throughout school, I really enjoyed those subjects, which led me to pursue them into college. I decided against university because I felt an apprenticeship was the better route for me. I also work part-time in a pub, which has really helped me develop my communication skills.
And what are you studying now?
I’m currently working towards a Level 3 Multichannel Marketing qualification at HWOS. I’m really happy where I am — the people here are so kind, respectful, and funny. I’m incredibly grateful for all the opportunities I’ve been given and excited for what’s to come.
How does your apprenticeship fit into your studies?
It’s great knowing that what I’m doing has real-world impact. My manager, James, does everything he can to help me progress. I can’t thank him and the company enough for everything they’ve done for me.
How did your placement with HWOS come about?
I initially applied to a training provider just to get a qualification, but it turned out to be so much more. After some coursework and scenario-based training, I had a placement with a geothermal heating supplier, which was fascinating. Later, I had the chance to help with marketing materials at a podcast at Teesside University. After my placement ended, I was offered an apprenticeship at HWOS — and I haven’t looked back!
What’s a typical day like for you at HWOS?
When I get in, I check what I was working on previously. Coursework takes up a lot of my time, especially now as I’m nearing the end of my apprenticeship. If James gives me a task, I get straight onto it. I’ve been trusted more and more, and now I add products to our website independently. I also keep an eye on upcoming promotions, so I’m always prepared.
What do you enjoy most about your time there?
Honestly, I’ve loved every minute. If I had to pick one thing, it would be creating marketing material for our loyalty club. It’s a bit of a break from the coursework and really satisfying to see the results.
What’s the best piece of advice you’ve been given so far?
It’s a quote that stuck with me: “I’d rather it be done properly rather than quickly.” That came up while we were working on the 2024 catalogue, and it’s something I always keep in mind now.
What strengths do you think you bring as a young person entering the sector?
Over time, I’ll gain a lot of product knowledge, but right now, my digital skills really help. I know how to manage content online, which can support the team when they’re busy.
The domestic heating sector is evolving — any thoughts on its future?
Change will open doors for new companies and give bigger businesses the chance to offer more innovative products. But there’s also risk: smaller businesses might struggle to keep up. It’s a fine balance.
What advice would you give to someone thinking about joining the industry?
Give it a try! Even if it doesn’t work out, you won’t know unless you give it a shot. There’s so much to learn, and every day you discover something new and fascinating.
Was this an industry you chose deliberately?
Honestly, no! I never thought I’d work for a company in the heating sector, but I’m really glad I accepted the opportunity. After the first week, it just clicked — I knew I’d enjoy it.
What are your next career steps?
I’d love to stay at HWOS, but if not, I’d aim for a larger company where I can continue to learn and possibly work on something related to TV or film.
And finally, what do you enjoy outside of work?
I’m a big fan of gaming and chatting with friends online to relax. I also love watching motorsport and spending time out and about with friends and family.
Thomas’s story shows just how vital apprenticeships are to the future of our sector — bringing in bright, enthusiastic individuals who not only contribute immediately but also bring valuable skills that will help businesses evolve in an increasingly digital world.
We’ll definitely be keeping an eye on Thomas’s journey and would love to hear from other young people in the sector – drop me a line margaret@ oilinstaller.co.uk
Image provided by Thomas Fenwick