Grant develops dedicated support hub for new build homeowners

Grant UK has added a new feature to the Customer Support Centre on its website. The New Build Homeowners Support hub is a dedicated area where homeowners who have moved into a new build home can learn more about the Aerona air source heat pump.

With new build developments making the transition to low carbon heating systems, detailed handover support for heat pumps is more important than ever. This is where Grant UK’s New Build Homeowners Support hub steps in, providing tailored customer support for those living in new build properties which are heated by a Grant Aerona air source heat pump.

The principal aim of this new digital resource is to provide homeowners with all the key information they need for their heat pump heating system when they move into their new home. Split into core sections, Grant’s new hub helps consumers understand how their heat pump works, ensure their product is registered, and it provides extensive online support for living with a Grant heat pump.

“A crucial part of any heat pump installation is the customer handover.” comments Anna Wakefield, Grant’s Head of Internal Sales and Marketing.

“With new builds however, the installation can be completed several months before the homeowner moves in, so the installer is not always available when the handover takes place.

“Our dedicated New Build Homeowners Support hub will help bridge this gap, providing developers and their homeowners with a comprehensive digital toolkit to assist with the handover process for their new Grant heat pump system.”

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