Moorland grows its boiler service division

Moorland Fuels boiler service division member, Mark Quelch

Mark Quelch , a member of Moorland Fuels’ servicing division

At a time when many fuel distributors are abandoning boiler servicing, citing cost and time issues, Devon-based Moorland Fuels is continuing to grow its boiler service division because the company believes in meeting a customer’s complete heating needs. 

“Providing the best quality of service for our customers is never a hassle,” said Moorland Fuels managing director, Ben More.  “We believe our boiler servicing team is vital to the customer-centric approach provided by Moorland Fuels.

“When a customer comes to us, we can provide their fuel, install their tank and boiler, and maintain a comprehensive service package thereafter. It saves the customer time and money because they don’t have to call numerous companies, and we can make sure our customer has quality products and service.”

Since the launch of the boiler servicing division 18 months ago, 3% of Moorland Fuels’ customers have started using the service – a number that is steadily growing.  The company has also seen a rise in the number of new customers initially approaching Moorland Fuels for boiler servicing, and then buying fuel or a tank.

Fast response, regular training

“We offer a 24-hour call-out service for breakdowns,” said head of boiler servicing, Ivan Bridle.  “The after-hours call typically comes through to me and I assign an engineer.  Depending on the nature of the issue, an engineer can respond within two hours.”

The company has a core team of four engineers, but has the ability to supplement that number as required.  All team members are OFTEC and Safe Contractor registered, and are strategically located throughout the company’s service area of mid, west and south Devon, enabling them to respond quickly and efficiently to call-outs.

The Moorland team stays up-to-date with the latest boiler technology and legislation through regular training and continuous professional development, and the company’s engineers are also qualified to service AGA and Rayburn appliances.

“We strongly believe our engineers should be trained by AGA and Rayburn so they can properly service these cookers,” explained Ivan Bridle. “We have a lot of experience in this area, due to the large number of these appliances in this part of the country.”

Ben More added: “Part of the reason we started our tank replacement and boiler servicing divisions was to help our customers get the most out of their fuel.  As a fuel company, it is vital that we provide our customers with an end-to-end service.”

This entry was posted in Interviews.

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